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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the 2 main inputs for the cost baseline calculation?

A) Costs of Internal Resources and Costs of Direct External Workforce.
B) Subcontractor Costs and Vehicles and Tools.
C) Costs of local project resources, and 3rd Party services.
D) Subcontractor Costs and Overhead.

2. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
B) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
C) Clearly defined SOR with customer written into the contract.
D) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.

3. Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?

A) OLA's is contractually binding and SLA's are not.
B) SLA's are contractually binding and OLA's are not.
C) There is no difference and both SLA's and OLA's can be used as a matter of preference.
D) SLA's measures network performance and OLA's operational performance.

4. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
B) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
C) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
D) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.

5. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Implementing a Spare Part Management process and tools in GDC.
B) Having an OLA with Care for spare part management.
C) Having an effective warehouse management system to support Hardware Services.
D) Locating spare parts in Service vehicles and at Network Locations.

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