- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Oct 13, 2026
- Q & A: 121 Questions and Answers
From your first practice question to exam-day logistics, Actual4Dumps covers the whole Nokia SDM Certification - CARE journey in one place. You get a 121-question bank for SDM_2002001040, three study formats, free updates, and a clear refund policy.
| Section | Weight | Objectives |
|---|---|---|
| Team Management & Leadership | 10% | - Managing service delivery teams - Leadership for SDM roles - Team development and motivation - Cross-functional communication |
| Service Delivery Operations | 25% | - Change and release management processes - Service continuity and disaster recovery - Service desk operations and best practices - Incident and service request management |
| Introduction to Service Delivery Management (SDM) | 20% | - Customer requirements and expectations - Overview of SDM and role in customer support - Service Level Agreements (SLAs) and KPIs - Incident and problem resolution fundamentals |
| Customer Relationship Management | 25% | - Building and maintaining customer relationships - Customer satisfaction measurement and improvement - Handling complaints and escalations - Communication and engagement strategies |
| Service Quality & Performance Monitoring | 20% | - Service improvement methodologies - Monitoring and measuring service performance - Service reporting and metrics analysis - Quality assurance and compliance |
Yes. Actual4Dumps provides a free PDF demo of the SDM_2002001040 practice questions, so you can check the format and quality before paying anything. Every purchase also includes 365 days of free updates, and once that period expires you can extend the update service at a 50% discount from your member zone.
The SDM_2002001040 exam gives you 180 minutes to work through 80-120 questions, so the clock moves faster than most candidates expect. Keep a steady pace on every item, flag the ones that stall you, and circle back with the time you have banked instead of getting stuck. Time pressure is mostly a rehearsal problem: run at least one full timed mock in the Actual4Dumps test engine before your appointment, and the real countdown will feel familiar rather than threatening.
The SDM_2002001040 exam — officially titled SDM Certification - CARE — is the Nokia test you pass to earn the SDM Certification - CARE certification. It sits at the Specialist level of the Nokia certification program. Related certifications include Nokia SDM Certification Track. If that is the credential you are after, the 121 practice questions at Actual4Dumps map directly to its official objectives.
The Nokia SDM Certification - CARE blueprint is organized into 5 domains. The first three are:
The complete, current topic list appears in the exam outline section above — review it before you start drilling the Actual4Dumps practice questions.
No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes
Eligibility rules do change, so confirm the current requirements on the official exam page before you apply: https://learningstore.nokia.com/.
If you take the corresponding SDM_2002001040 exam within 60 days of purchase and do not pass, you can apply for a full refund under our money-back guarantee. Send a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date, and your claim will be processed within 7 days. Keep in mind that the candidate name must match the purchaser name, and the guarantee does not cover attempts made within 3 days of purchase, materials that were downloaded but never used in an actual exam sitting, free resources, or expired orders. If you would rather keep studying, you can swap the refund for two free exam products of equal value while keeping the update service on your original purchase. Delivery itself is instant: the files are emailed to you within one minute of payment (if nothing arrives within 2 hours, check your spam folder and contact our support team), and there is no limit on how many computers you install them on.
You can register for the SDM_2002001040 exam through any of these official channels:
Depending on your location, you can take the SDM_2002001040 exam Online proctored or onsite at Pearson VUE authorized test centers.
The passing score for the SDM_2002001040 exam is 70%, and the official registration fee is $125 USD. Remember that an unsuccessful attempt means paying the full $125 USD again to retake it, so booking too early is the expensive way to find out you are not ready. Test yourself with the Actual4Dumps practice questions first; once you can clear 70% comfortably on timed runs, scheduling the real exam becomes a much safer bet.
Nokia points SDM_2002001040 candidates to the following official training options:
Whichever course you pick, round it out with the 121 practice questions at Actual4Dumps — courseware builds the theory, and timed practice turns it into exam-day speed.
The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?
Correct Answer: A 🗳️
What are the 3 Care SWS portfolio segments?
Correct Answer: B 🗳️
The following action must take place if NSN are not SOX Compliant:
Correct Answer: B 🗳️
What is the basic cost management requirement for a CAPM?
Correct Answer: B 🗳️
What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?
Correct Answer: A 🗳️
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