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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) agent key definition file name
B) script label to use for making call
C) outbound Screen
D) record selection file name

2. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Call support to have the cron file revised.
B) Open Editor, then click on Scheduler.
C) Open Analyst, then click on PC Analysis.
D) Open Analyst, then click on Scheduler.
E) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.

3. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
B) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
C) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
D) Check the account log to see if a supervisor stopped the original job manually.
E) Check the account log to seeifthe user remembered to run the record selection for the linked job.

4. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
B) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
C) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) An Incorrect IP address has been configured for the PG230RM.

5. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) High Availability LDAP
B) Active Directory
C) Enterprise Lightweight Directory Access Protocol (LDAP)
D) Linux Shadow files

Solutions: