- Exam Code: 6209
- Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
- Updated: Aug 15, 2026
- Q & A: 53 Questions and Answers
Avaya Aura Contact Center CCT and Multimedia Implementation : 6209 valid dump
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Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
| Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Contact Center Multimedia | - Outbound campaign management - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Routing and prioritization mechanisms |
| Administration and Reporting | - Historical reporting and analytics - Real-time monitoring |
| Avaya Aura Contact Center Overview | - Deployment models and server types - Contact Center architecture and components |
| Design and Integration | - System integration with Avaya Aura platform - Network and licensing requirements |
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