SAP C-BOSUP-90 actual dump : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A fix is required.
B) The message requires further qualification.
C) A note needs to be created based on the result of the investigation.
D) Trace files require further analysis.

2. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers require their own installation of SAP Solution Manager.
B) Customers and partner need to have SAP Solution Manager clustered.
C) Customers do not require their own SAP Solution Manager installation.
D) Customers need to install SAP Solution Manager and the partner needs to connect to it.

3. You opened a message and want to request for an update.
How can you do that?

A) Via e-mail
B) Via SAP Service Marketplace
C) Via the action Update Message with SAP
D) Via the report Synchronize Messages (RNOTIFUPDATE01)

4. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) Avoid the message for as long as possible eventually the customer will not want you to take any action.
C) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
D) You cannot deny the customer's request as the customer is always right.

5. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Conflict Resolution
B) Diagnostic Setup
C) Agent Administration
D) System Maintenance

Solutions: