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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Adjustment of HTTP Log Parameter
B) Implementation of benchmarking procedures
C) Redirection of system calls to SAP Support Backbone
D) Configuration of DBA Cockpit

2. What characterizes On the Job Enablement sessions?

A) They are open workshops.
B) They are not available to Channel partners.
C) They are workshops coordinated by the Partner Services Adviser (PSA).
D) They are chargeable add-ons.

3. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A) Request a product enhancement, so that the message can be closed.
B) Log the issue as a bug, so that you can be sure that it will be reviewed.
C) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
D) Try to offer a workaround and set the customer expectation.

4. What is one of the roles of a Partner Services Advisor?

A) The dedicated point of escalation for level 3 support
B) Trainer for Support Enablement
C) The first point of contact for program and operational queries
D) Ramp-up assistant for the customer of the SAP PartnerEdge partner

5. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Solution Manager Diagnostics
C) Root Cause Analysis
D) Implementation Roadmap

Solutions: