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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Call Vectoring
B) Graphical Designer
C) Visual Designer
D) Avaya IX™ Orchestration

2. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Call Management System
B) Avaya IX™ Workforce Engagement
C) Avaya Aura® Elite Multichannel
D) Avaya Intelligent Customer Routing

3. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Ethernet (ME)
B) Multiprotocol TX Module (MTM)
C) Multiprotocol Transmitter Module (MTM)
D) Multiprotocol Label Switching (MPLS) SD-WAN

4. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Contact Center Bundles
C) Ready Now Solutions
D) Proof of Concept

5. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Aura® Session Manager
B) Avaya Aura® Call Center Elite Multichannel
C) Avaya Aura® Call Center Elite
D) Avaya Intelligent Customer Routing

Solutions: