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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Stakeholders
B) Accreditors
C) Employers
D) Regulators

2. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) The facilities management function
B) Internal departments
C) Customers
D) Suppliers, manufacturers and vendors

3. From the perspective of the service provider, who is the person or group that agrees their service targets?

A) The supplier
B) The user
C) The customer
D) The administrator

4. Which of the following BEST describes service strategies value to the business?

A) Allows higher volumes of successful change
B) Reduction in unplanned costs through optimized handling of service outages
C) Reduction in the duration and frequency of service outages
D) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

5. Availability management is directly responsible for the availability of which of the following?

A) IT services and components
B) IT services, components and business processes
C) Components and business processes
D) IT services and business processes

Solutions: