- Exam Code: 100-490
- Exam Name: Supporting Cisco Routing and Switching Network Devices
- Updated: Sep 15, 2026
- Q & A: 74 Questions and Answers
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The Cisco 100-490 exam consists of 55-65 questions that can be presented in various formats, and the applicants are required to answer them within 90 minutes. This test is available in English and Japanese. So, the students can choose the appropriate variant during the registration process. To register and schedule the exam, you must pay $125 and create an account on Pearson VUE. This platform allows sitting for it as an online test or in person. Please note that it is a closed-book exam, so the learners are not permitted to bring any external materials.
| Section | Weight | Objectives |
|---|---|---|
| Service-Related Knowledge | 26% | - Locate and use a text editor such as, Notepad - Locate and use the Windows command prompt - Locate, configure, and use Terminal Emulation ( Tera Term, Putty) - Configure networks settings for Ethernet port on laptop (IP address, subnet mask and default gateway) and establish a connection with Ethernet ports on Cisco equipment using correct cable - Make a physical connection from laptop to Cisco console port - Connect, configure, and verify operation status of a device interface - Configure and use TFTP and FTP servers (TFTP d32/64, FIlezilla) - Perform software upgrade or downgrade using TFTP, FTP, xmodem, tftpdnld, or USB Storage - Manage configurations via the TCP/IP network - Perform password recovery on a Cisco device - Identify and correct common network problems at Layers 1 and 2
|
| General Networking Knowledge | 25% | - Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network - Describe the basic functionality and key differences of this hardware: LAN switch, router, and wireless access points - Differentiate between these Layer 2 technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, Serial, and Optical - Describe LAN cabling - Describe the function of CSU/DSU - Describe Telco termination point - Describe an IPv4 and IPv6 address and subnet - Describe the function of FTP, TFTP and PING - Describe the function of Telnet and SSH |
| Cisco Equipment and Related Hardware | 20% | - Identify the Cisco equipment including the Cisco Nexus 9000 Series, Nexus 7000 Series, Nexus 3000 Series, MDS 9000 Series, Catalyst 9000 Series, Catalyst 6800 Series, Catalyst 6500 E-Series, Catalyst 3850, 3650, 2960, 1000 Series and Meraki switches and Cisco 8000 Series, Cisco ASR 9000 Series, Cisco ASR 1000 Series, NCS 5500 Series ,NCS 5000 Series routers and Cisco 4000, 1100, 900, 800 Series Integrated Service routers. - Identify Cisco products by logo marking and model number (including, but not limited to, locations on chassis, line card, module, or adapter) - Identify Cisco Transceiver Modules - Identify and locate the serial number of Cisco products (including, but not limited to, locations on chassis, line card, module, or adapter) - Identify and describe commonly used components - Describe hardware memory common terms and their use in Cisco routers and switches - Identify the cabling on Cisco equipment - Identify tools for hardware installation and replacement - Identify the different loop-back plugs (RJ45 Ethernet, T1, 56K) |
| Cisco IOS Software Operation | 29% | - Describe the key role of Cisco IOS, IOS-XE, IOS-XR and NX-OS software - Navigate between different operating modes - Determine the current mode of a device - Copy and paste a configuration file from/to a router or switch - Use and interpret the basic Cisco IOS Software commands - Describe the location and process to change the configuration register parameter - Identify a configuration file from a Cisco device - Describe the licensing process on different platforms - Describe Bundle Mode/Install Mode IOS-XE |
Nowadays, there are a lot of IT professionals who desire to validate their competence in various subject areas, and Cisco offers the certification program that can help them with this. Thus, those individuals who want to evaluate the skills required for the onsite support and maintenance of the Cisco operating environments, routers, and switches can pass the Cisco 100-490 exam. This test allows you to obtain the Cisco Certified Technician (CCT) Routing and Switching certificate, which shows that you have an understanding of software operating modes of Cisco IOS and are knowledgeable enough to use the CLI.
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To be eligible for this certification exam, the potential candidates are required to possess an understanding of Cisco switch & router interfaces, models, cabling, as well as accessories. Please note that there are no official prerequisites for Cisco 100-490 and you don’t need to earn a certificate or have a technical background. However, the applicants should know all the topics and the content before taking the test.
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