Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981 valid dump

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They always run locally to access local data.
B) They can be added to the Custom Portal area of Oracle Service Cloud.
C) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D) They are the visual areas of Oracle Service Cloud Agent Desktop.
E) They always run locally on the machines on which the desktop application runs.
F) They can be designed to create visual components and not perform any integrations.

2. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Workspace
B) Decision
C) Return
D) Entry Point
E) Load
F) Set Fields

3. Which two statements are true about mailboxes?

A) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) Techmail is responsible for pulling emails from single or multiple mailboxes.
D) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
E) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

4. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents will get incidents only from the ql queue.
B) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
C) Agents can use the Fill Inbox functionality to select any of the three queues.
D) Agents cannot use the Fill Inbox functionality because the pull policy is manual.

5. What are three required sections for Custom Process Models?

A) Test harness
B) Code containing integration with external systems
C) Code containing custom business logic
D) Test script
E) Footer
F) Header

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