- Exam Code: C2010-024
- Exam Name: IBM Tivoli Level 2 Support Tools and Processes
- Updated: Jun 19, 2026
- Q & A: 50 Questions and Answers
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1. The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
A) Severity 2
B) Severity 3
C) Severity 1
D) Severity 4
2. The client whose OneTeam PMR has been worked on by the BackEnd (BE) engineer issatisfiedwith the resolution given and agrees to close the PMR.ENG=Y is set.
What should happen next?
A) The BE engineer ensures the final SG code has been entered, updates the PMR and requeues it to the FrontEnd for closure.
B) The BE engineer ensures the final Solution Given (SG) code has been entered, updates the PMR, and closes it.
C) The BE ensures the final SG code has been entered, updates the customer, and requeues the PMR to the product queue.
D) The BE engineer ensures the final SG code has been entered, updates the PMR, and sets it for follow-up in 28 days.
3. What is needed to logon to CAST?
A) IBM Software Support User ID and password
B) RETAIN User ID and password
C) Lotus Notes User ID and password
D) IBM intranet User ID and password
4. Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?
A) APAR Number
B) Keyword 1
C) Keyword 2
D) Next Queue
5. When would a Solution Given code of 1 be entered into a PMR?
A) when a circumvention or workaround is determined and communicated to the client
B) when a test solution as a fix is provided to the client
C) when a client chooses to terminate problem resolution activities
D) when a final solution is provided to the client
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
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