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Updated User-Experience-Designer Dumps Questions For Salesforce Exam
Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Certification Exam is a comprehensive exam that tests a candidate's knowledge and skills in designing user interfaces and experiences for Salesforce products. Salesforce Certified User Experience Designer certification is ideal for professionals who have experience in designing user interfaces and experiences for web and mobile applications, and are interested in specializing in Salesforce products.
Salesforce User-Experience-Designer exam consists of multiple-choice questions, with 60 questions in total. Examinees have two hours to complete the exam, and they must achieve a score of 68% to pass. Salesforce offers a range of study materials and resources to help candidates prepare for the exam, including in-person courses, webinars, and study guides. Candidates are also encouraged to gain practical experience in designing Salesforce user interfaces to enhance their chances of passing the exam.
NEW QUESTION # 78
How would a UX Designer Differentiate between voice and tone?
- A. Voice reflects the character and tone is one's strength.
- B. Voice reflects the expression and tone is the way one designs.
- C. Voice reflects the frequency and tone is one's pitch.
- D. Voice reflects the personality and tone is the way one speaks.
Answer: B
NEW QUESTION # 79
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Focus Groups
- B. Survery
- C. Qualitative
- D. Usability Testing
Answer: C
NEW QUESTION # 80
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?
- A. User Interviews
- B. Survey
- C. In-App Feedback
- D. A/B Test
Answer: B
NEW QUESTION # 81
Cloud Kicks wants to represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?
- A. Path
- B. Scoped Tabs
- C. Activity Timeline
- D. Progress indicator
Answer: D
NEW QUESTION # 82
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
- A. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
- B. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
- C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
- D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
Answer: A
Explanation:
Explanation
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
* Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
* Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
* Prototyping: Creating a prototype of the potential solution to test out with users.
* User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
* Iteration: Iterating on the prototype based on the feedback from users.
* Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 83
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
- A. Personalize the navigation bar.
- B. Create a custom component on a Dashboard.
- C. Favorite the often-used object.
- D. Add the object's related list to the Home page.
Answer: A,B
NEW QUESTION # 84
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
- A. Replace the top-of-page validation with two field validations, assigning the respective fields.
- B. Replace the validation rule with help text informing the business requirement.
- C. Make sure the required field names are added to the top-of-page error message.
- D. Remove the validation rule completely and provide training about order changes.
Answer: C
NEW QUESTION # 85
What would it mean for the user when designing perceivable content?
- A. The content should only be visible.
- B. The content should not be visible to all senses.
- C. The content should not be visible to all senses.
- D. The content should only be audible.
Answer: A
NEW QUESTION # 86
A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?
- A. Estimating the cost to complete development of the portal
- B. Designing a mockup of how the new portal will look
- C. Writing technical requirements for how the portal should function
- D. Observing the medical staff while they use their existing portal
Answer: D
Explanation:
Explanation
The first activity in the process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as it helps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs.
Observing the medical staff while they use the portal will help to identify any existing problems and highlight areas where the portal can be improved. This can include issues with usability, functionality, and accessibility.
Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover any hidden requirements or user needs.
References:
[1] https://www.salesforce.com/blog/2019/02/human-centered-design.html [2] https://uxplanet.org/human-center
NEW QUESTION # 87
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar.
What should be done to improve their experience?
- A. Make the global search bar bigger on every page.
- B. Create a mood board to communicate the visual style of the UI.
- C. Add the Daily Task component to the Home page.
- D. Update the Home page with access to commonly used reports.
Answer: A
NEW QUESTION # 88
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements?
What should be the recommended next step?
- A. Configure the Experience Builder Theme panel.
- B. Override conflicting Salesforce Lightning Design System (SLDS) styles.
- C. Create a custom-scoped CSS style sheet.
- D. Link a company style sheet.
Answer: D
NEW QUESTION # 89
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
- A. create a custom component on a dashboard
- B. add the objects related list to the home page
- C. personalized the navigation bar
- D. Favorite the often used object
Answer: A,C
NEW QUESTION # 90
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
- A. Material Design
- B. Grid System
- C. JavaScript
- D. Lattice System
Answer: B
NEW QUESTION # 91
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A. Specify prompt scheduling
- B. Configure minimum three steps
- C. Set prompt permissions
- D. Customize prompt theme
Answer: C,D
NEW QUESTION # 92
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.
What should be done to improve the user experience?
- A. Set up a Salesforce Path with Guidance for Success.
- B. Create a Progress Indicator component that displays the flow's stages.
- C. Replace multiple-step Screen Flow with a static vertical form.
- D. Configure cascading accordions to condense the experience.
Answer: B
NEW QUESTION # 93
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Recommend Field Level Validation to ensure users are entering the correct data.
- B. Conduct a workshop with stakeholders to align on the current state and build consensus.
- C. Log the findings and move forward with presenting possible solutions.
- D. Tell the customer they need to improve operations before any work can be done.
Answer: B
NEW QUESTION # 94
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