Genesys GCX-WFM actual dump : Cloud CX Workforce Management Certification

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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

Which activity code type is typically used for non-customer-facing tasks?
Response:

A. Productive
B. Non-Productive
C. Call Handling
D. Adherence-Based

Question 2

If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A. False
B. True

Question 3

Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

A. Create schedules
B. Assign phone numbers to agents
C. Monitor call quality
D. Define the maximum work hours for agents

Question 4

You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

A. Minimum Time Between Shifts
B. Weekly Paid Time
C. Daily Paid Time Divisible By
D. Work Time Constrains

Question 5

What is the purpose of the Schedule Editor in Genesys Cloud?
Response:

A. To create and adjust agent schedules based on business needs
B. To configure quality monitoring for interactions
C. To manage adherence reports
D. To track agent skills and certifications

Solutions: