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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A) Interaction timestamps
B) Number of agent certifications
C) Customer sentiment data
D) Agent handle time trends

2. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) False
B) True

3. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Predictive Routing
B) Call Blending
C) Agent Whisper
D) Bullseye Routing

4. You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

A) False
B) True

5. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) Bullseye routing method is used as the default routing method in this scenario.
B) The interaction is automatically rejected and returned to the customer.
C) The interactions are routed using the predefined fallback routing method.
D) The interactions are routed using the Standard ACD method.

Solutions: