Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0 valid dump

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Encoding the video in a format the browser can play.
B) Transferring the video call between agents.
C) Synchronizing the audio and video streams so they are not noticeably out of alignment.
D) Compressing the video enough to save bandwidth.

2. In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?

A) They are identical and can be used interchangeably.
B) N+1 is for software, 1+1 is for hardware.
C) 1+1 provides better performance, while N+1 is more cost-effective.
D) N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.

3. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?

A) CTI Server
B) ICD Router
C) Media Server
D) Natural Language Processing (NLP) Engine

4. What is the primary function of a "hunt group" in contact center routing?

A) To provide background music for callers on hold.
B) To manage outbound dialing campaigns.
C) To define a set of agents or queues that can be targeted by a single pilot number.
D) To record calls for a specific group of agents.

5. The "Average Handle Time (AHT)" metric is composed of which three elements?

A) Answer Time + Consultation Time + Disposition Time
B) Queue Time + Talk Time + Wrap-up Time
C) Ring Time + Talk Time + Transfer Time
D) Talk Time + Hold Time + After-Call Work Time

Solutions: