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WGU Information Technology Management QGC1 Sample Questions:

1. Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?

A) Service operation
B) Continual service improvement
C) Service transition
D) Service design

2. How does IT transparency support ethics?

A) It emphasizes strategic goals to strengthen leadership.
B) It explains how data is collected, used, and protected.
C) It supports internal communication to promote collaboration.
D) It shares timelines, protocols, and decisions to inform teams.

3. What does the Information Technology Infrastructure Library (ITIL) provide to organizations in managing IT services?

A) Promotion of transparency through ethical oversight of services
B) Provision of structured guidance for operational considerations
C) Enforcement of detailed operational controls across departments
D) Alignment of processes with external compliance standards

4. What is a benefit of manufacturing enterprise resource planning (ERP) systems?

A) Customized machine software
B) Enhanced supplier marketing
C) Improved material coordination
D) Streamlined hiring processes

5. What is a benefit of in-house development and maintenance of information technology systems?

A) Increases financial savings because it costs less than outsourcing the work
B) Allows for the fastest development time and ability to scale to new demand levels
C) Utilizes state-of-the-art technological resources without having to acquire and maintain them
D) Creates a better quality workforce by combining both technical and business skills

Solutions: