- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
- Updated: Sep 14, 2026
- Q & A: 325 Questions and Answers
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| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| ITIL Guiding Principles | - Core guiding principles
|
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
Correct Answer: B 🗳️
Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future
Correct Answer: B 🗳️
Which is an objective of access management?
Correct Answer: D 🗳️
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Correct Answer: A 🗳️
Which one of the following is NOT an objective of problem management?
Correct Answer: C 🗳️
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