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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are two methods for creating a conference call in Genesys Cloud?

A) With multiple active calls, click and drag an unselected call onto the previously selected call details.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Base Settings

3. Which of the following statements are true? (Choose two.)

A) You can view protocol capture logs but not media capture logs.
B) You cannot view either type of log file.
C) Media capture logs can be read only with the support of customer care.
D) You can view both protocol and media capture logs.

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Resend the invite.
B) Tell John to be patient and wait for the email to arrive.
C) Reset John's password and let him know the password to log in with.
D) Submit a ticket to Genesys Cloud support.
E) Add John to Genesys Cloud again so that a new invitation will be generated.

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts are the only people within an organization with access to the Resource Center.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

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