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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following is the correct distinction between formative and summative usability evaluation?

A) Summative evaluations assess the outcome, formative evaluations focus on improvement
B) Summative evaluations mostly rely on user tests, formative evaluations require experts
C) Summative evaluations mostly rely on experts, formative evaluations require users
D) Summative evaluations focus on improvement, formative evaluations assess the outcome

2. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Include positive findings in the report, not only usability problems
B) Add the low-priority findings you didn't include in the first report
C) Make the report more detailed and longer
D) Include contact details of the test participants so that the development team can contact them in case they have questions

3. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A) ii & iv are true, i, iii & v are false
B) ii, iv & v are true, i & iii are false
C) i & iii are true, ii, iv & v are false
D) i, ii & iii are true, iv & v are false

4. What location is NOT suitable for conducting a usability test?

A) A room at the place where the test participant lives or works.
B) Two office rooms that are connected by a video link.
C) A public place, such as a cafe.
D) A room where no action of the user can be seen or recorded by any means.

Solutions: