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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) IBM Hyper-Scale
B) Exception rebuild speed
C) IBM Advanced System Placement program
D) Distributed cache

2. A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A) TS3100
B) TS3200
C) TS2900
D) TS3310

3. Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

A) Asynchronous Replication
B) Quick Initialization
C) Synchronous Replication
D) Offline Initialization

4. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A) Determine how energy allocated to IT resources is used to produce business results.
B) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
C) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
D) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.

5. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
D) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

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