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IBM Information Management Front End Tools and Processes Sample Questions:

1. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM ISSTWorkbench
B) IBM Your News Lotus Notes Database
C) IBM My Support webpage
D) IBM Intranet Page

2. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) New customer contact
B) Nice to have
C) Next Action
D) Named Advice

3. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Last Service Given days
B) Self Sufficiency
C) Response Time
D) Total Turn around time

4. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for all Domain/Platform
B) alist of all OneTeam Component IDs for the Tivoli Domain
C) a list of all supported Component IDs for the Tivoli Domain
D) a list of all Fastpath Component IDs for the Tivoli Domain

Solutions: