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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A. ORCRestService
B. WAlMRestService
C. AgentControllerService
D. CustomerControllerService

Question 2

When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A. Backup Avaya Control Manager DB.
B. Backup Cluster# 1 Snap-in's SVAR files.
C. Backup Omni channel Cache DB.
D. Backup UCA Store Service.
E. Backup Avaya Aura Session Manager.

Question 3

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. DNIS Number
B. Contextld
C. WorkRequestID
D. Caller ID

Question 4

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. CS TOOL
B. POSTMAN
C. SERVICE MAP
D. Web Browser

Question 5

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

Solutions: