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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) fivE. one ACD and four personal lines
B) threE. two ACD and one personal lines
C) four: one ACD and three personal lines
D) four: two ACD and two personal lines
E) two: one ACD and one personal lines
F) threE. one ACD and two personal lines
G) fivE. two ACD and three personal lines

2. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Termination Detail table
B) Call Type tables
C) Route Call Detail table
D) Skill Group tables

3. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
B) standalone MOH server using a Cisco MCS 7815 or equivalent
C) standalone MOH server using a Cisco MCS 7835 or equivalent
D) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

4. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 330,000 with a Recommended Queue of 264,000
B) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
C) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
D) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

5. The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A) The High value is used to size the priority queue for the QoS tagging at AF31.
B) The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
C) The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
D) The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

Solutions: