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Cisco CCIE SP Operations Written Sample Questions:

1. A rollout plan for a new version of Cisco IOS Software has been devised by the engineering team. The plan calls for installing Cisco IOS Release 12.2(33)SRD on all Cisco 7600 Series Routers in the network. During the plan review with operations, what concerns should you raise about this plan? (Choose two.)

A) the 7600 Series Routers that are in the network with Cisco Catalyst 6500 Series Supervisor Engine 1
B) the amount of memory installed on the line cards
C) the lack of time in the normal operations maintenance window to upgrade all routers
D) the amount of empty flash memory space to hold the new image

2. DRAG DROP

3. Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that require a response or action. According to ITIL@ v3 framework, which type of monitoring do these tools perform?

A) proactive
B) passive
C) reactive
D) active

4. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) service operation audits
B) monitoring in test environments
C) reports and action plans
D) measurement, metrics, and key performance indicators (KPIs)

5. You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the service level agreements with the customer. The support groups believe that the escalation thresholds are too short or that they do not have reasonable time frames.
Which option should you recommend as an improvement to ensure adherence to the escalation thresholds?

A) Renegotiate operational level agreements with vendors.
B) Renegotiate service level agreements with customers.
C) Increase escalation thresholds.
D) Improve the escalation process and procedures.

Solutions: