- Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support-JPN
- Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版)
- Updated: Oct 17, 2026
- Q & A: 74 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivering Services | 25% | - Service operation and delivery
|
| Topic 2: Service Value Streams | 25% | - Planning and building value streams
|
| Topic 3: Creating Services | 25% | - Service design and development
|
| Topic 4: Supporting Services | 25% | - Service request management - Knowledge management - Incident and problem management - Continual improvement |
ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) is an official AXELOS / PeopleCert exam, listed under exam code ITIL-4-Specialist-Create-Deliver-and-Support日本語. A passing result earns you the ITIL 4 Specialist: Create, Deliver and Support certification at the Specialist level. It also ties into ITIL 4 Foundation, ITIL 4 Managing Professional, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40 questions inside 90 minutes on the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam. That pace punishes hesitation, so rehearse it: the Actual4Dumps software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) requires 70% (28/40), and the official registration fee is $495 USD. Retakes charge the full $495 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated Actual4Dumps practice scores above the requirement before you commit to a date.
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The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) syllabus spans 4 domains, led by Creating Services (25%), Delivering Services (25%), and Supporting Services (25%). The complete topic list is published above; candidates who study the map first rarely get lost later.
あるテクノロジー企業は、新興市場をターゲットとした戦略的事業拡大を進めています。組織の現在の従業員は、新規市場における革新的な製品の取り扱い経験がありません。この状況を解決するために、組織が採用すべき最善の戦略的アプローチは何でしょうか?
Correct Answer: D 🗳️
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ある組織は、従業員に業務改善の提案を促したいと考えています。しかし、従業員は過去に提案が無視された経験があるため、改善提案に消極的です。従業員は、上司がオープンで透明性のある対応をしてくれるとは思っていません。この課題を克服するには、どのような考え方を適用すべきでしょうか?
Correct Answer: C 🗳️
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組織が特定の IT サービスを保持するかアウトソーシングするかを決定する際に考慮すべきことは何ですか?
Correct Answer: C 🗳️
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ある組織には、営業、事業運営、品質管理という3つの部門があります。各部門にはそれぞれ独自の責任、報告ライン、権限があり、内部プロセスを独立して管理しています。これはどのような組織構造の例でしょうか?
Correct Answer: C 🗳️
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ある社内サービスプロバイダーは、インシデント、サービスリクエスト、苦情、そして称賛など、ユーザーからのあらゆる問い合わせに対応する窓口をサービスデスクに一本化しました。サービスデスクのリソースを公平に割り当てるため、すべての受信キューの処理において「先着順」という共通ルールが定められました。ところが、ユーザーから報告されたインシデントの中には、サービスデスクによる処理とトリアージに時間がかかりすぎるものがあることが判明しました。これはインシデント解決の遅延とビジネスへの悪影響につながっています。この状況を改善する最善の方法は何でしょうか?
Correct Answer: B 🗳️
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