- Exam Code: 500-440
- Exam Name: Designing Cisco Unified Contact Center Enterprise
- Updated: Oct 12, 2026
- Q & A: 88 Questions and Answers
Cisco 500-440 actual dump : Designing Cisco Unified Contact Center Enterprise
PDF Version DemoAbout Cisco 500-440 Exam Questions
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Design Considerations for Cisco Unified CCE | 19% | - Network requirements for Unified ICM visible/private connections - Basic deployment models (single-site, multisite centralized, multisite distributed) - Network requirements for Clustering over the WAN (CoW) - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Quality of service usage within CCE - Failure scenarios with geographically separated deployments - Cisco Finesse failover scenarios - Test Other Side method in Unified ICM - High-availability options of CCE components |
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Design considerations for upstream IP switches - NIC configuration considerations in virtualization - Design considerations for Cisco Unified CCE on UCS C-Series - Cisco Unified Computing System B-Series interconnect and uplink - VMware supported features |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Factors for sizing Unified CCE components and bandwidth - Packaged CCE capacity considerations - Sizing considerations for SIP proxy methods - Sizing inputs (agent talk time, queue time, wrap-up time) - Erlang calculations in sizing |
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Cisco Unified Mobile Agent role - Role of Cisco Unified Customer Voice Portal (CVP) - Role of Cisco Unified Communications Manager - High priority traffic in Cisco Unified ICM - Role of voice gateways and SIP proxy - Security methods and impact on capacity - Cisco Outbound Option - Role of CTI in Cisco Unified CCE - Role of congestion control - Precision routing methods |
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Whisper Announcement functionality and call flow - Agent target rules and impact on CCE solution - Post Call Survey functionality and call flow - Courtesy Call back functionality and call flow - Cisco Finesse workflow - Call type usage within Cisco Unified ICM - Design for administrative workstations in geographically separated data centers - Impact of re-qualify call node in Cisco Unified ICM script - Cisco Finesse features and third-party gadgets - Cisco Unified Border Element and SIP proxy functionality |
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - Cluster over the WAN considerations for CUCM - CUCM options for transfer calls involving SIP trunks - CUCM originated calls to CVP - CUCM requirements for Unified Mobile Agent - CUCM redundancy options for centralized deployment - Maintaining end-to-end reporting for transferred calls - Impact of multiline automatic call distributor in CCE |
Everything a Cisco Designing Cisco Unified Contact Center Enterprise Candidate Needs to Know
The Cisco Designing Cisco Unified Contact Center Enterprise blueprint is structured around these main domains:
- Sizing Process for Contact Center Resources and CCE Components (13%)
- Features and Functionality of the Cisco Unified CCE Solution (23%)
- Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center (23%)
Additional domains complete the official outline — our question bank spans the full set.
According to the latest exam information, the 500-440 exam contains 65–75 questions with a 75 minutes-minute limit. Since performance on the day matters as much as preparation, timed practice under these exact conditions is time well spent.
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Cisco Designing Cisco Unified Contact Center Enterprise Sample Questions:
Question #1
Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
- A. when the call is routed to an agent
- B. when the call terminates and data is written to the Cisco TCD table
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call is first post-routed from Cisco Unified Customer Voice Portal
Correct Answer: D 🗳️
Question #2
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
- A. SHA
- B. TLS
- C. MD5
- D. AES
Correct Answer: C 🗳️
Question #3
In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)
- A. Browser Pop
- B. HTTP Request
- C. Timer Action
- D. Agent Notification
- E. Run Macro
Correct Answer: A,E 🗳️
Question #4
Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?
- A. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.
- B. Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domain in upstream Network.
- C. Disable the Fabric Failover option.
- D. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths.
Correct Answer: C 🗳️
Question #5
Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?
- A. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
- B. BillingQueue, Callback Engine, CallbackEntry
- C. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
- D. BillingQueue, CallbackEntry, CallbackWait
- E. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
- F. Billing, CallbackEntry, CallbackWait
Correct Answer: D 🗳️
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