Avaya 3302 actual dump : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) Call Flow Management
C) IVK Sell Service
D) Multi tenancy Management

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Select the language in the ACCCM userInterface Language Meld for each location.
C) Enter the language in the Language field that displays for each object.
D) Enable Support Local Language in the System Parameters.

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\install.log
B) C:\accminstaller.log
C) C:\windows\temp\accminstaller.log
D) C:\temp\accminstaller.log

4. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) dally, hourly, or half-hourly
B) daily, or the number of seconds you select
C) dally, orthe number of minutes you select
D) weekly,daily,hourly
E) monthly, weekly, daily

5. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) ACCCM does not support co-resident install.
B) The customer hastoomany servers and wantsto reduce hardware storage inventory.
C) The remote serveris on a slower speed network.
D) Database redundancy is required and the customer is using an SQL cluster in their environment.

Solutions: